Terms & Conditions

This website is operated by . Throughout the site, the terms “we”, “us” and “our” refer to .  offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please be aware confirmation of booking, either verbal or written, confirms the Client's acceptance of the below terms and conditions set out by .

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.







By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).  

You must not transmit any worms or viruses or any code of a destructive nature.  A breach or violation of any of the Terms will result in an immediate termination of your Services.



We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.



We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.



Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.



Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. Due to the nature of our garments, each item may have its unique imperfections.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.



We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. 

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.



We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.



Certain content, products and services available via our Service may include materials from third-parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.



If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.



Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.



Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.



In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.



We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.



You agree to indemnify, defend and hold harmless … and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.



In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.



The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).



The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.



These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.



You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.



Questions about the Terms of Service should be sent to us at .


We provide the following services: 

Concept creation,

Research (digital & first hand),

Colour charts,

Fabric sourcing (new, vintage & sustainable),

Collection designs (RTW, Couture, Diffusion),

Technical drawings,


Design specifications, graded specifications, construction specifications & specification history,  

Fabric printing, dyeing & print placement

Hand & digital embroidery,

Pattern cutting (paper & card patterns aavailable), pattern amendment, drapes & toiles,


Garment manufacturing, manufacturing from MOQ 1-500 in the UK, EU and overseas,

Quality control,

Infrastructure, supply chain implementation,

CAD, 3D printing, silver & goldwork,

Press releases, 




Consultancy Packages, Production, Design.

Contacts gained by the client during work with  must not be used without written consent from .

Your account will be overseen by an account manager, and a project manager will oversee operations. 

Working hours are Monday to Friday 10am-6pm.

All discussions for projects must take place in meetings, minutes will be taken of these meetings and sent to both parties.

Any correspondence outside of these meetings, during the hours of Monday to Friday 10am-6pm (via WhatsApp, message, call) is chargeable as an extra.

Evening work (past 6pm), (messages, calls, WhatsApp and other) is chargeable as an extra.

Weekend work (messages, calls, WhatsApp and other) is chargeable as an extra.

Bank holidays and public holidays work (messages, calls, WhatsApp and other) is chargeable as an extra.

Any changes/edits or additional work on research, designs, fabric sourcing, technical drawings, BOM, design specifications, construction specifications, specification history, embroidery, dyeing, prints, patterns, toiles, drapes, fabric changes, sewing work, edits to CAD, 3D printing, goldwork, silverwork is chargeable. Any changes to fastenings, finishings, amendments to patterns, changes to designs in any shape or form after production has started are chargeable.

If details are not stipulated for designs, technical drawings, stitching (for example length, stitch style, colour of thread), fittings, finishings, linings, and any other details, the professional fulfilling the work will use their best judgement to complete the work to industry standards.

Cancellation fees.

If a confirmed project is cancelled or postponed for reasons outside the control of  reserves the right to charge a cancellation fee at the following rates together with all incurred expenses:

1. Cancellation on 2 days or less notice: 100% of Fee + all expenses.

2. On 3 to 6 days notice: 75% of Fee + all expenses.

3. On 7 days notice and over: 50% of Fee + all expenses.


Following the inital consultation, and full payment has been received by , please allow 28 days minimum for the work to be completed.

New projects are subject to an onboarding/set up fee.

All prices and leadtimes are approximate and subject to change. 

If fabric/finishings/details are being shipped from outside of the UK, please allow extra time for work to be completed.

If the project has many bespoke elements, has a design that is considered complicated or time consuming, the leadtime may be longer than usual.

If fabric, finishings, or design details are changed after production has started, the leadtime may be longer than usual.

Unless a due date is specified by the client, work will be completed within 28 days, unless it is coming from outside of the UK, or has a high MOQ, in which case the arrival date will be discussed.

Extra materials are chargeable. Extra couriers, postage & travel are all chargeable. 

Any extra work outside of what has been agreed between the Client and is chargeable. 

Extra work due date will be discussed with the Client. This due date is subject to change.

Work carried out in a rush turnaround time is subject to a surcharge.

If the client requests specialised, bespoke pieces that have a timeframe that changes depending on the design, the timeframe is dependent on the design.

All designs and artistic creations produced by  are owned fully and exclusively by.

Production rights for all work and projects are owned fully and exclusively by in the UK, EU and Overseas.

This includes all drawings, designs, drapes, toiles, pattern cutting, pattern & card patterns, designs made in final fabric, technical drawings, design specifications, graded specifications, construction specifications, specification history, digital & hand embroideries, fabric printing, fabric dyeing, fabric manipulation, digital prints, handmade prints, CAD, 3D printing, silver and goldwork, and any other articles that are produced by , or work that  is hired to do.

If you would like to buy the rights to design, artistic creation or manufacture please send an email during operational hours to info@28bykoralena.com.

Caring for your products.

It is suggested you treat your products with care following receipt of them.

All projects are transported by Addison Lee courier.

Projects are giftwrapped to ensure no damage occurs to them.

Please use common sense when handling/washing your products.

For silk, wool, silver and gold work please ask for a care manual, or research on the appropriate manner of caring for the design.


With the finest materials, intricate weaves, print varieties, embroideries & embellishements,  Textiles are crafted in accordance to our highest quality standards. These luxurious and delicate textiles require special handling and attention to ensure these attributes over time. Textiles are susceptible to the appearance of pulls caused by sharp objects such as fingernails, jewellery, zippers, etc., and should be avoided. When not in use, store in a cool, dry place away from dust and humidity.
Dry cleaning is recommended for cleaning. Any home remedies or machine washing can severely damage textiles.

Our garments have been exclusively created with top-quality materials and innovative techniques. To ensure its longevity, we advise to store your pieces in a cotton garment cover (never in plastic) and in a dry and cool space. In case of rain or snow, hang it up to dry and clean it delicately with a soft cloth to remove any stains.

For denim, the fabric used has been traditionally or indigo dyed in order to give it its vintage aspect, which may lose colour and will evolve with time.

Dry cleaning is recommended on most products. Furs and leathers can be entrusted to a specialist.

Fine Jewellery

Created with delicate accuracy and precious materials, Fine Jewellery is a delightful companion that will stand the test of time. To ensure your  treasure's lasting beauty, please note the following information:

Cleaning instructions: Pieces can be cleaned with warm water (no higher than 30°C). Using a brush is not recommended. Dry completely before polishing with a jewellery polishing cloth (specific and adapted - 50% polyester/50% nylon only very soft touch). If your jewellery is made of mother-of-pearl or ornamental stones, clean it regularly using a soft cloth or plain water. Let it dry thoroughly each time it is cleaned. Mother-of-pearl, an organic substance, and ornamental stones may be damaged by various conditions or practices.

Care instructions: Ensure your piece is stored in the pouch or box provided at purchase to avoid scratches and debris. Store each piece separately to avoid abrasion caused by other jewellery. Protect your piece from external shock, as this can affect the setting and its performance capabilities. We strongly recommend applying fragrances or cosmetics before wearing your jewellery, allowing sufficient drying time to avoid direct contact with stone or mother-of-pearl, and avoid exposing your jewellery to high temperatures. For refreshing, polishing services or any other specific care information, please contact  or a Fine Jewellery expert.

Fashion Jewellery

Fashion Jewellery is made of brass with a golden or silver finishing, allowing for both durability and a lustrous appearance. While resistant, your jewellery requires special handling and care to ensure optimal performance and appearance. It is recommended to use any perfumes, hairsprays or lotions before putting on your jewellery, as repeated contact with such chemicals can cause the materials to dull or oxidise. Please remove jewellery when bathing, cleaning, or performing strenuous physical activities. Wearing in very humid, or salty environments (such as a beach, sauna, or pool) is not recommended, as it can cause the brass to tarnish prematurely. To minimise the appearance of surface scratches, limit the exposure to abrasive surfaces. It is always best to rotate your jewellery, as uninterrupted use may cause the materials to break down prematurely.
For storage, simply place in the pouch provided at purchase away from dust, moisture, heat and humidity. Lightly polish with the same pouch for cleaning. Immersing in water or the use of any chemicals may cause irreversible damage.



  1. CANCELLATION OF MEMBERSHIP Monthly membership cancellations must be received by the 1st of each & every month, however cannot be submitted in the same month as joining. A full calendar month’s payment is required which means a minimum of one month and a maximum of 2 months final payment will be necessary depending on the date the cancellation form is received. For example, if a cancellation form is received on the 1st May, only May will be due, however if received on 2nd May both May and June will be due. Requests for cancellation must be made on a cancellation form available at concierge or can be emailed to you. You will receive an email confirmation within 2 working days – until you receive this email the cancellation will not be valid. Membership cannot be amended whilst in the notice period. Verbal instructions to amend or cancel a membership cannot be accepted, all requests must be in writing. Memberships can only be cancelled if subscription collection is active. All member benefits that are in place at point of termination will be removed from the account and are non-redeemable. Monthly fees and/or prepaid fees are not refundable. Ex-members wishing to re-join the club will be asked to pay a joining fee plus any unpaid balance from the previous membership. Please do not send a cancellation form by post. Members wishing to transfer to a club that is currently in pre-sale can only do so once the club is open. They cannot join during pre-sale whilst already a member. The Company have the right to suspend or withdraw privileges or membership from any Member who, in their opinion, has abused privileges or conducted himself or herself in a manner deemed detrimental to the Club staff or its Members. Such expulsion or suspension shall become effective immediately and no reimbursement will be issued to such Member of the pro-rated portion of their unused monthly fees. There will be no refund of the joining fee. The Manager or a designee shall have complete charge of the Club whilst on duty. Members may be suspended or expelled from the Club immediately if they display conduct which is, or is likely to be in the sole opinion of the Company, injurious to the character of the Club or the interests of the Members and staff, or if they commit a serious or repeated breach of these Rules, in particular where amounts owing to the Company are unpaid. An expelled Member forfeits all the privileges of the membership and all rights against the Company. An expelled Member will not be entitled to any refund of their joining fee or subscription and must pay all amounts owed to the Company forthwith.
  2. FREEZING MEMBERSHIP Request for freezing shall be at the sole discretion of A minimum of seven days’ notice must be given to freeze your membership, freezes will not be accepted in retrospect. You cannot freeze in your first month of membership. There is a monthly fee of £20 to freeze your membership. Payment will automatically be debited using your preferred monthly payment method instead of your regular subscription, annual members will need to pay in advance by card. Members can freeze their membership twice per calendar year, minimum one month, maximum three. Members on maternity leave may freeze their membership FOC for a maximum of 12 months. The minimum freeze period is one month, however you can unfreeze your membership early, minimum freeze period three weeks, by emailing: . Extension or amendments to your freeze must be made in writing via email or through the website, and count as an additional freeze request. Freezes can only be processed when a resume date is given. Monthly subscription payments will recommence automatically at the end of a freeze period without additional communication, subscription billing runs from 1st of the month, your freeze period may not coincide with your billing. If your membership is frozen, you may not access the club by using a guest pass, you can unfreeze your membership early, or pay the freeze visit fee which is currently £25. Your membership needs to be live if you wish to serve notice to cancel your membership.